Fulfillment Policy

Effective Date: 8/26/24

At Matrix Creative Solutions, LLC, we are committed to delivering exceptional services to our clients with efficiency and professionalism. This Fulfillment Policy outlines the process we follow to ensure timely and satisfactory delivery of our services.

1. Service Agreement

  • Service Scope: Prior to the commencement of any project, we will provide a detailed service agreement outlining the scope of work, deliverables, timelines, and payment terms. Both parties must agree to and sign this service agreement before any work begins.
  • Project Kickoff: Once the service agreement is signed and the initial payment (if applicable) is received, we will schedule a kickoff meeting to align on project goals, timelines, and expectations.

2. Service Delivery

  • Timelines: We are committed to delivering services according to the agreed-upon timelines specified in the service agreement. Any changes to the timeline will be communicated promptly, and both parties will need to agree on the new schedule.
  • Client Collaboration: Successful project delivery depends on active collaboration with our clients. We expect timely feedback and participation in review sessions to ensure that the project stays on track.
  • Revisions & Adjustments: Most service packages include a specified number of revisions. Any additional revisions or changes outside the original scope may incur additional fees and could affect the delivery timeline.

3. Payment Terms

  • Payment Schedule: Payments are structured according to the milestones outlined in the service agreement. Typically, a deposit is required upfront, with subsequent payments
    tied to key project milestones or the final delivery.
  • Late Payments: Invoices are due upon receipt unless otherwise specified in the service agreement. Late payments may result in project delays and could incur a late fee as outlined in the service agreement.
  • Cancellation & Refunds: If you need to cancel the project, please refer to the cancellation terms specified in your service agreement. Refunds will be processed according to the agreement’s terms, and any work completed up to the point of cancellation will be billed accordingly.

4. Confidentiality & Data Security

  • Confidentiality: We take confidentiality seriously and will protect your sensitive information in accordance with the terms outlined in our service agreement.
  • Data Security: We implement industry-standard security measures to ensure that your data is protected throughout the project lifecycle. If additional security measures are required, these will be discussed and agreed upon during the project initiation phase.

5. Communication & Support

  • Ongoing Support: We offer ongoing support during the service delivery phase to address any questions or concerns you may have. After the project is completed, additional support services may be available upon request and may be subject to additional fees.
  • Communication Channels: We are available via email, phone, and scheduled video conferences during business hours. Any urgent issues should be communicated via the
    designated contact method outlined in your service agreement.

6. Dispute Resolution

  • Dispute Handling: If any disputes arise during the course of the project, we encourage open communication to resolve issues amicably. If necessary, disputes will be handled according to the dispute resolution terms specified in the service agreement.
  • Legal Compliance: Both parties agree to comply with all applicable laws and regulations related to the services provided.

7. Contact Information

For any questions or concerns regarding your project, please contact us at:

Matrix Creative Solutions, LLC
Email: jillc@matrix-creative.com
Phone: 972-400-1878
Address: 11625 Custer Road, Suite 110-287, Frisco, TX 75035

Matrix Creative Solutions, LLC is dedicated to delivering high-quality services that meet your expectations. By entering into a service agreement with us, you agree to this Fulfillment Policy. We reserve the right to update or modify this policy at any time. Please review it periodically for any changes.